Shipping policy
Eternal Agape Store is operated by Eternal Agape LLC. Products are generally made to order and fulfilled through connected print-on-demand fulfillment partners.
1. Made-to-order fulfillment
Products are generally produced after an order is placed rather than shipped from a single Eternal Agape warehouse.
Production or fulfillment time and shipping or transit time are separate parts of the delivery process. Timing can vary based on:
• The product
• The product’s fulfillment profile or location
• The destination
• The selected shipping method
• Carrier operations
• Seasonal demand
• Weather, holidays, customs, or other circumstances outside Eternal Agape’s reasonable control
Delivery estimates are estimates and are not guaranteed delivery dates.
2. Shipping rates and available methods
Available shipping methods and rates are calculated and displayed at checkout based on the products in the order and the shipping destination.
Different products may use different fulfillment profiles and shipping methods. Some destinations or product combinations may have limited shipping options or may not be eligible for every available method.
The shipping options and rates displayed at checkout are the final options available for that order and destination.
3. United States shipping
Shipping is available to selected U.S. destinations through the configured shipping zones.
The U.S. shipping configuration includes the 50 states and additional U.S. regions and territories at the shipping-zone level. However, product-specific availability may vary. We do not guarantee that every product can ship to every U.S. territory, military address, or other destination.
Available U.S. shipping methods and rates are displayed at checkout.
Customers should provide a complete and accurate shipping address, including any apartment, unit, suite, military-address, or delivery instructions required for successful delivery.
4. International shipping
International shipping is available to selected destinations.
Shipping availability, product eligibility, shipping methods, rates, and delivery estimates may vary by product and destination. Final international shipping availability, options, and rates are confirmed at checkout.
5. Free shipping promotion
Qualifying orders of $85 or more may receive free shipping where available under the active free-shipping promotion.
Eligibility depends on the products, destination, fulfillment profile, and other checkout conditions. Free shipping is not guaranteed for every product and destination combination.
The final shipping charge and eligibility are confirmed at checkout.
6. Production and delivery estimates
Production and shipping times vary by product, destination, fulfillment location, carrier, and shipping method.
Eternal Agape does not promise one universal delivery timeframe for all orders. The available checkout options and any displayed estimates should be reviewed before completing a purchase.
Delivery estimates may be affected by:
• Production or fulfillment processing
• Carrier delays
• Weather
• Holidays
• Seasonal demand
• Customs processing
• Incorrect or incomplete address information
• Circumstances outside Eternal Agape’s reasonable control
7. Tracking
Tracking information is provided once an order ships.
Tracking availability and timing may vary by carrier, product, fulfillment location, and shipping method. Tracking may not update immediately after an order ships or after a label is created.
Customers should contact Eternal Agape if tracking does not update, a shipment appears significantly delayed, or the order shows a delivery problem.
8. Separate packages and tracking numbers
Orders containing multiple products may be fulfilled separately and may arrive in multiple packages.
Separate shipments may have separate tracking numbers. When applicable, tracking information may be provided separately for each shipment.
Products in the same order may not arrive on the same date.
9. Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate shipping address.
If you discover an address error, contact Eternal Agape as quickly as possible. We will review whether any correction is possible, but an address change cannot be guaranteed after fulfillment begins or the order ships.
Additional shipping or reshipment charges may apply when an order must be resent because of an incorrect or incomplete customer-provided address.
10. Lost, delayed, damaged, or other delivery problems
If an order appears lost, significantly delayed, damaged in transit, or otherwise affected by a delivery problem, contact Eternal Agape at management@eternalagape.com.
Eternal Agape will review the order and available tracking information and determine the appropriate next step.
A refund, replacement, reshipment, or other resolution is not automatically guaranteed for every delivery claim. The resolution may depend on the order, tracking information, carrier status, product, and applicable fulfillment process.
11. Returned-to-sender and unclaimed shipments
If a shipment is returned to the sender, refused, or remains unclaimed, contact Eternal Agape so we can review the order and available tracking information.
Additional shipping or reshipment charges may apply if the shipment was returned because of:
• An incorrect or incomplete address
• An unavailable recipient
• A refused delivery
• An unclaimed shipment
• Failure to pay an applicable delivery or customs charge
A refund, replacement, or reshipment is not guaranteed before the order and circumstances are reviewed.
12. Customs, duties, and import charges
International customers may be responsible for applicable customs duties, import taxes, brokerage charges, tariffs, or other government or carrier fees.
Eternal Agape does not promise that customs duties, import taxes, brokerage fees, or other international charges are universally prepaid or included in the displayed shipping price.
Unless checkout or order documentation specifically states otherwise, customers should be prepared to pay charges assessed by the destination country, customs authority, carrier, or other applicable authority.
13. Contact us
For shipping questions, address concerns, tracking issues, delivery delays, or other order problems, contact:
Eternal Agape Store
Email: management@eternalagape.com
Phone: 614-427-2749