Refund policy
Eternal Agape Store is operated by Eternal Agape LLC. If you have a question about a return, refund, exchange, damaged product, or delivery problem, contact us at management@eternalagape.com or 614-427-2749.
1. Contact us before sending anything
Customers must contact Eternal Agape before mailing merchandise or sending a product back.
Every return or order-problem request must be reviewed and authorized before merchandise is shipped. Do not send merchandise to Eternal Agape’s physical business address or PO Box unless Eternal Agape provides specific written instructions for that order.
Unauthorized returns may not be accepted or processed.
Because many Eternal Agape products are made to order and fulfilled through print-on-demand fulfillment partners, the appropriate return or resolution process may vary depending on the product, order, and circumstances.
2. 30-day return-request window
Customers should contact Eternal Agape within 30 days of delivery to request a return or report an order problem.
This is a return-request window, not an unconditional guarantee that every return will be accepted. Return requests are reviewed individually and must meet the applicable requirements described below.
3. Customer-choice returns
Customer-choice returns include buyer’s remorse, a change of mind, selecting the wrong size, selecting the wrong color, or a similar reason unrelated to a product defect or fulfillment error.
A customer-choice return may be approved when:
• The request is submitted within 30 days of delivery.
• Eternal Agape has reviewed and authorized the request.
• The merchandise is unworn, unused, unwashed, and in its original condition.
• The merchandise has not been damaged, altered, or otherwise compromised by the customer.
• The customer follows the return instructions provided by Eternal Agape.
Customer-choice returns are not automatically accepted.
For an approved customer-choice return:
• The customer is responsible for approved return-shipping costs.
• Original shipping charges are non-refundable unless Eternal Agape determines otherwise because of an Eternal Agape or fulfillment error.
• Any return destination and shipping instructions will be provided after the request is reviewed.
4. Damaged, defective, misprinted, or incorrect products
If a product arrives damaged, defective, misprinted, materially incorrect, or different from what was ordered, contact Eternal Agape rather than sending the product to a fulfillment provider.
Please provide the order information and clear photographs or other reasonable evidence when requested. Eternal Agape will review the issue and coordinate the appropriate resolution through the applicable fulfillment process.
Depending on the circumstances, an approved resolution may include:
• A replacement
• A reshipment
• A refund
• Another appropriate resolution
No specific resolution is guaranteed before the order and issue have been reviewed.
Customers should keep the affected product and packaging until Eternal Agape provides further instructions.
5. Swimwear
Swimwear that has been worn or used in a manner that compromises hygiene protections is not eligible for a customer-choice return.
Swimwear that is damaged, defective, misprinted, incorrectly fulfilled, or affected by another qualifying fulfillment problem remains eligible for problem review.
6. Custom or personalized products
Custom or personalized products are final sale and are not eligible for customer-choice returns.
They remain eligible for review if they are damaged, defective, misprinted, incorrectly fulfilled, or affected by another qualifying fulfillment problem.
7. Clearance and final-sale products
Products explicitly marked clearance or final sale are not eligible for customer-choice returns.
Clearance and final-sale products remain eligible for review if they are damaged, defective, misprinted, incorrectly fulfilled, or affected by another qualifying fulfillment problem.
8. Exchanges
Exchanges are not guaranteed.
Depending on the product, reason for the request, availability, and fulfillment process, Eternal Agape may offer an exchange, replacement, reshipment, refund, or another appropriate resolution.
For a customer-choice size or color issue, any approved return, exchange, or replacement instructions will be provided after review. The customer may be responsible for return shipping and any applicable costs associated with a new shipment.
9. Return instructions and return address
Eternal Agape does not use its physical business address or PO Box as a universal return destination.
Do not mail a return before receiving instructions from Eternal Agape. If a return is approved, Eternal Agape will provide the applicable return address and shipping instructions for that specific order.
10. Refunds
If a refund is approved, Eternal Agape will communicate the refund method and next steps when the request is resolved. Refund timing may depend on the payment provider or financial institution.
Original shipping charges are generally non-refundable for customer-choice returns unless Eternal Agape determines otherwise because of an Eternal Agape or fulfillment error.
11. Statutory consumer rights
Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under applicable law.
Customers in jurisdictions that provide mandatory cancellation, withdrawal, refund, replacement, or other consumer rights remain entitled to those rights where applicable.
If applicable law provides rights or remedies that differ from this policy, the requirements of applicable law will control to the extent required.
12. Contact us
For a return request, order problem, damaged or defective product, or delivery concern, contact:
Eternal Agape Store
Email: management@eternalagape.com
Phone: 614-427-2749