Eternal Agape FAQ

1. What makes Eternal Agape different from other clothing brands?

Eternal Agape combines high-quality apparel with sustainable production practices and a mission to give back through the Agape Minds Initiative, supporting mental health and empowering communities.

2. What is the Agape Minds Initiative?

The Agape Minds Initiative supports mental health programs and encourages positive impact through messages of support, so every purchase contributes to a greater purpose.

3. Are Eternal Agape products sustainably made?

We use sustainable production practices and responsibly sourced materials to create apparel that is kind to both people and the planet.

4. How can I care for my Eternal Agape clothing?

Wash inside-out in cold water and air-dry when possible to preserve fabric quality and printed designs.

5. How long does shipping take?

Most orders are delivered within 5–7 business days. A tracking number is provided once your order ships.

6. Can I return or exchange an item?

Yes. Returns and exchanges are accepted within 14 days of delivery. Items must be in original condition with tags attached.

7. Do you offer international shipping?

Currently, we ship within the U.S. only, but plan to expand internationally in the future.

8. Can I learn more about your sustainability practices?

You can read about our sustainable production practices and materials on our dedicated Sustainability page.

9. How can I get involved or support Eternal Agape’s mission?

Support our mission by purchasing products, sharing our story, or contributing to the Agape Minds Initiative through our website.

10. Are Eternal Agape products made to order?

Many of our products are made to order through our fulfillment partners. Because production begins after an order is placed, fulfillment time is separate from shipping transit time. This also means products in the same order may occasionally be produced or shipped separately.

11. Do you offer free shipping?

Free shipping may be available on qualifying orders of $85 or more where the offer applies. Eligibility can depend on the products, fulfillment method, and shipping destination. Your checkout will display the shipping options and any applicable free-shipping offer available for your order.

12. What should I do if my order arrives damaged, defective, misprinted, or incorrect?

Please contact Eternal Agape as soon as possible at management@eternalagape.com and include your order information, a description of the issue, and clear photos when applicable. We will review the issue and work toward an appropriate resolution based on the circumstances and fulfillment process.

13. Will I have to pay customs duties, taxes, or import fees?

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges may be the customer's responsibility unless your checkout or order information specifically states otherwise.

14. What if I entered the wrong shipping address?

Contact us at management@eternalagape.com as soon as possible. If your order has not entered fulfillment or shipped, we may be able to update the address. Once an order has been processed or shipped, changes may not be possible and additional reshipping charges may apply.